Shipping & Returns
How much does shipping cost in the U.S.?

Free ground shipping on all orders within the U.S.

How much does shipping cost internationally?
Free DHL shipping for international shipments over $200. For orders under $200 we offer DHL International shipping at a severely reduced rate. Cost will be shown when you check out and varies based on amount of items and location.

How fast is your shipping?
Most of our orders are shipped within 2 business days of purchase from our Dallas warehouse, pending availability and credit verification. Once your domestic order is shipped, we estimate you will receive your order via USPS within 5-7 business days of its ship date if you are located within the continental U.S., or 2-4 weeks if you are located in Hawaii or Alaska. If you need your item(s) sooner, please select an expedited shipping option. For international shipping delivery time for DHL is generally 3-10 business days from ship date. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Any additional shipping costs are nonrefundable. We do not ship on the weekend or U.S. holidays, and we do not offer Saturday delivery.


WHAT IS YOUR ONLINE RETURN POLICY? 

For online orders, we accept garments in new condition with original tags attached for a full refund. There’s no restocking fee and return shipping is free for returns within the U.S. You have 14 days from the ship date to have your return dropped off and scanned at a USPS location. Your refund will be credited to the original form of payment used to make the purchase. Please email us hello@shopeyetoeye.com to arrange returns and for a free return shipping label.

For international shipments please return item(s) to us at your expense to our Dallas warehouse. We do not supply shipping labels for international returns.

Eye to Eye monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.


WHAT IF MY RETURN IS LATE?  

All returns should be in new, unworn condition with the tags still attached. Any returns received postmarked after 14 days from the ship date are ineligible for return and will be automatically refused or reshipped to the customer upon receipt at our warehouse.


CAN I RETURN FINAL SALE ITEMS? WHAT IF IT WAS A GIFT? 

Final Sale items cannot be returned. No exceptions will be made for sizing, fit, or fabric issues. We understand that buying Final Sale items can be tricky, so if you have any questions about the style, please reach out to hello@shopeyetoeye.com before placing your order. Sorry, but items purchased as a gift are still applicable to our 'Final Sale' policy and cannot be returned.


What if I need to exchange something for a different size or color? 

We are happy to help with exchanges. Please email hello@shopeyetoeye.com to arrange an exchange with Order #, the item you are exchanging and what you would like to exchange for.  A customer service representative will take care of the exchange for you upon receiving this email.


WHEN WILL I GET MY REFUND?  

Once we receive your return, please allow 3-4 business days for your return to be processed at our factory and then 5-10 business days for your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. We’ll send you an email when our team has processed your refund so you know it’s on the way.


HOW DO I RETURN AN ORDER FROM WITHIN THE U.S.?  

For our US customers we provide a pre-paid return label to make it super easy for you to send it back. Please email hello@shopeyetoeye.com to being a return request. 

HOW DO I RETURN AN ORDER INTERNATIONALLY (OUTSIDE THE U.S.)?  
For international shipments please return item(s) to us at your expense to our Dallas warehouse. We do not supply shipping labels for international returns.